The company is committed to providing customers with a complete turnkey project for calcium silicate board production lines
Guangdong Zhonghong Intelligent Equipment Co., Ltd., established in 2012, is a leading domestic provider of intelligent equipment and comprehensive solutions, specializing in technology research and development, equipment manufacturing, and system integration in the fields of fiber cement equipment and industrial automation. Headquartered in Nanhai District, Foshan City, the company boasts a modern production base spanning 30,000 square meters and a research and development center occupying 1,500 square meters. Currently, it employs over 120 staff members, with technical research and development personnel accounting for 35% of the total. Over the past decade of development, we have consistently adhered to our core values of "technology-driven, quality first, service paramount." We have provided intelligent equipment and automation solutions to over 80 domestic building materials enterprises and more than 30 manufacturing enterprises, assisting our clients in enhancing both production efficiency and product quality. Presently, our business operations span across more than 20 provinces and cities in China, and we are gradually expanding into international markets such as Southeast Asia and the Middle East, establishing ourselves as a benchmark enterprise with core competitiveness in the industry.
We are committed to perfecting lightweight concrete building material equipment to the utmost. Currently, we possess dozens of patents for equipment products and have strong technical capabilities. We have completed over eighty turnkey projects both domestically and internationally. We have received ample recognition from our customers and continue to improve, innovate, and develop in the field of intelligent manufacturing.
初创期（2012-2015 年）：聚焦纤维水泥装备的研发与制造，推出第一代半自动纤维水泥生产线，凭借稳定的性能与高性价比迅速打开国内市场，累计交付产线 12 条。
成长期（2016-2020 年）：布局工业自动化领域，组建专业电气设计与智能控制团队，推出新一代智能纤维水泥生产线，实现产线的全流程自动化与数据可视化；同时启动海外市场拓展，完成首条国外产线的交付。
扩张期（2021 年至今）：入选国家级专精特新 “小巨人” 企业，加大研发投入，累计获得专利 32 项；在外设立本地化服务中心，海外业务占比提升至 25%；推出工业物联网平台，为客户提供数字化转型的核心支撑，加速向 “智能装备 + 工业互联网” 的综合服务商转型。
Technical R&D Capability: We possess a research and development team consisting of industry veterans, doctors, and masters, equipped with full-chain capabilities ranging from core technology research and development to system integration. We have established industry-university-research cooperation with South China University of Technology and Foshan University of Science and Technology, jointly conducting research on fiber cement technology and industrial IoT technology. We have undertaken 3 provincial-level and above scientific research projects.
With "customer success" as our core principle, we have established a comprehensive service guarantee system that spans the entire lifecycle from pre-sales to in-sales and post-sales, covers both domestic and overseas regions, and encompasses both online and offline scenarios. Leveraging our professional team, efficient response, comprehensive resources, and digital tools, we provide customers with comprehensive support ranging from production line planning to lifelong operation and maintenance, ensuring that your investment value is maximized.
1. Global service network layout
We have established a service network featuring "domestic core coverage + overseas localization support" to ensure that customers can receive timely and efficient service support in any region:
Domestic service network: A national service center is established at the headquarters in Foshan, equipped with a team of resident engineers
Overseas service network: Equipped with a team of engineers proficient in multiple languages, we provide services including equipment installation and debugging, technical training, and spare parts supply. Our services cover core overseas markets such as Southeast Asia and the Middle East, with an overseas on-site response time not exceeding 72 hours.
Emergency service mechanism: In response to sudden equipment failures, we have established a cross-regional engineer dispatch mechanism that enables emergency support through rapid transportation modes such as air and high-speed rail. Our fastest emergency response record stands at arriving at the domestic customer's site within 2 hours.
II. Full-cycle service system
Our services span the entire lifecycle of customer collaboration, from project initiation to stable production line operation, providing continuous professional support:
Pre-sales planning service
We provide free on-site surveys and needs assessments, and based on the customer's site conditions, production capacity goals, and budget, we output customized production line layout plans, process design schemes, and investment return analyses.
Provide customers with equipment selection consultation, industry policy interpretation, and benchmark case sharing, assisting them in making optimal decisions.
Service implementation during the sales process
A senior project management team is responsible for the full-process control of production line installation and commissioning, formulating detailed project plans to ensure timely equipment delivery, precise installation, and successful commissioning in one attempt.
We provide on-site trial production support services for the production line, with an engineer team stationed on-site for 1-2 weeks to guide the customer team through the first production run, optimize process parameters, and ensure that the production line meets design capacity and quality standards.
After-sales operation and maintenance service
Provide 24/7 response services, receive customer inquiries through multiple channels such as the contact platform, and complete problem response and preliminary diagnosis within a short timeframe.
Establish a fault handling mechanism that prioritizes remote support with on-site backup, ensuring that over 90% of common faults can be resolved through remote diagnosis and debugging;
III. Digital service tools
We have introduced a series of digital tools to enhance service efficiency and transparency, allowing customers to fully control the service progress throughout the entire process:
Remote operation and maintenance platform: Based on industrial IoT technology, it achieves real-time data collection and remote monitoring of production line equipment. Technicians can conduct fault diagnosis, parameter adjustment, and software upgrades through the platform, solving most problems without needing to be on-site.
Digital Twin System: Build a digital twin model for the production line for core customers, simulate equipment operating status and process parameter changes, identify potential risks in advance, provide predictive maintenance suggestions, and effectively reduce unplanned downtime.
IV. Professional Technical Support Team
We possess a technical support team consisting of over ten professional engineers, covering multiple fields such as process research and development, electrical design, intelligent control, and equipment maintenance:
Team Qualifications: The core engineers, including 8 mechanical engineers and 5 electrical engineers, all possess over 10 years of industry experience, boasting extensive expertise in production line debugging and fault handling.
Technical certification: Capable of addressing complex technical issues.
Expert consultation mechanism: For complex issues, initiate cross-departmental expert consultations, collaborate with the R&D, manufacturing, and service teams to jointly develop solutions, ensuring that the issues are thoroughly resolved.
V. A comprehensive spare parts support system
We have established a multi-tiered spare parts inventory and supply system to ensure that customers can quickly obtain spare parts support in case of equipment failure:
Emergency spare parts service: Provides spare parts air transportation service for sudden failures
VI. Systematic customer training
We provide our customers with comprehensive technical training to ensure that their teams possess the ability to independently operate and maintain the production line
Operational skills training: For equipment operators, a 3-5 day offline practical training will be conducted, covering equipment startup, parameter setting, daily operation, and common fault troubleshooting. Upon passing the assessment, an operation qualification certificate will be issued.
Maintenance skills training: Conduct an advanced training program lasting 7-10 days for equipment maintenance personnel, covering maintenance and repair of electrical principles, mechanical structures, hydraulic systems, and intelligent control systems, to enhance the team's fault handling capabilities.
Online training platform: Build a dedicated online training platform, providing learning resources such as video courses, operation manuals, and failure cases. Customers can learn and review online at any time, consolidating the training effect.
Regular retraining mechanism: Provide customers with a free retraining session every six months to update technical knowledge and maintenance skills, ensuring that the skill level of the customer's team keeps pace with equipment upgrades.
VII. Customer Success Management
We have established a dedicated customer success management system, proactively focusing on customers' long-term operational outcomes and assisting them in continuously enhancing production line efficiency:
Dedicated Customer Success Manager: Equip each core customer with a dedicated Customer Success Manager who serves as a communication bridge between the customer and the company. The Customer Success Manager will conduct regular follow-ups with customers to understand operational pain points and coordinate internal resources to provide solutions.
Customer satisfaction survey: Conduct customer satisfaction surveys quarterly, collecting feedback from multiple dimensions such as service response speed, problem-solving efficiency, and engineer professionalism, to continuously optimize service processes.
Production line efficiency evaluation: Provide customers with a free production line efficiency evaluation once a year. Through data analysis and on-site testing, identify the efficiency bottlenecks of the production line, provide suggestions for process optimization and equipment upgrades, and help customers achieve cost reduction and efficiency improvement.
We provide our customers with full-cycle service support, encompassing "production line planning to lifelong operation and maintenance", covering six core modules:
① Production line planning service: Based on customers' production capacity needs, site conditions, and budget, we provide customized production line layouts and process solutions;
② Process optimization service: Through data analysis and on-site testing, optimize raw material ratios, molding parameters, and steam curing curves to enhance product performance and production efficiency;
③ Equipment selection service: Based on production line requirements, provide selection suggestions and cost-performance analysis for core equipment;
④ Installation and commissioning services: A team of experienced engineers is responsible for equipment installation, system commissioning, and trial production of the production line;
⑤ Technical training services: Provide theoretical training and practical guidance for customer operation and maintenance personnel to ensure stable operation of the production line; ⑥ After-sales operation and maintenance services: Establish a 7×24-hour response mechanism, providing remote diagnosis, spare parts supply, and regular inspection services. To date, we have provided full-process services to over 80 building materials enterprises in China, achieving customer satisfaction rates of over 95%.
